Frequently asked questions
For New Zealand in stock orders, delivery typically takes 3-7 business days. If you have pre-ordered a customised item, it will take 3-4 weeks. International orders vary depending on the destination, but we’ll provide an estimated delivery time once your custom shipping quote is processed.
For New Zealand in stock orders, delivery typically takes 3-7 business days. If you have pre-ordered a customised item, it will take 3-4 weeks. International orders vary depending on the destination, but we’ll provide an estimated delivery time once your custom shipping quote is processed.
Our products are designed to withstand the elements. Some of our products are more suitable to high-winds or harsh conditions. Please read the specs carefully on your chosen product.
Our products are designed to withstand the elements. Some of our products are more suitable to high-winds or harsh conditions. Please read the specs carefully on your chosen product.
Our beanbags are available in both filled and unfilled options. If you order a filled beanbag, additional shipping fees may apply due to their size and weight.
Our beanbags are available in both filled and unfilled options. If you order a filled beanbag, additional shipping fees may apply due to their size and weight.
To keep your NALA products looking their best, we recommend spot cleaning your umbrellas and beanbags regularly with mild soap and water. For larger stains or heavy soiling, please refer to the product care instructions provided with your order. For long-term storage, ensure that items are kept in a dry, cool place when not in use.
To keep your NALA products looking their best, we recommend spot cleaning your umbrellas and beanbags regularly with mild soap and water. For larger stains or heavy soiling, please refer to the product care instructions provided with your order. For long-term storage, ensure that items are kept in a dry, cool place when not in use.
Yes, NALA products come with a one-year warranty against manufacturing defects. This warranty covers issues like structural defects but does not cover damage from misuse or environmental factors such as extreme weather. Our fabrics come with a 5-year limited warranty which covers defects, fading due to fabric fault or colour performance.
Yes, NALA products come with a one-year warranty against manufacturing defects. This warranty covers issues like structural defects but does not cover damage from misuse or environmental factors such as extreme weather. Our fabrics come with a 5-year limited warranty which covers defects, fading due to fabric fault or colour performance.
Once an order has been confirmed, it enters production or dispatch immediately. If you need to make changes or cancel an order, please contact us as soon as possible. We can assist with cancellations or adjustments before the order has been processed.
Once an order has been confirmed, it enters production or dispatch immediately. If you need to make changes or cancel an order, please contact us as soon as possible. We can assist with cancellations or adjustments before the order has been processed.
We offer a full refund for non-customised products if you’re not satisfied with your purchase, as long as the items are returned within 14 days of delivery, unused, and in original condition. Please note that customised products are non-refundable, except in cases of damage or manufacturing defects.
We offer a full refund for non-customised products if you’re not satisfied with your purchase, as long as the items are returned within 14 days of delivery, unused, and in original condition. Please note that customised products are non-refundable, except in cases of damage or manufacturing defects.
Yes, return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival. We recommend using a tracked shipping service to ensure the safe return of the product.
Yes, return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival. We recommend using a tracked shipping service to ensure the safe return of the product.